Booking Terms and Conditions
These terms and conditions are accepted by you upon payment (deposit or in full).
Please note we offer accommodation for adults only. Toddlers and children are not catered for.
Rates and Payment
Unless otherwise determined during the online booking process, a deposit of 50% of the total room rate is payable at the time of booking to secure the booking. The full balance must be received 7 days prior to check-in, otherwise Amongst the Vines Deluxe Retreat have the right to cancel the booking and attempt to re-let the house.
All cancellations must be done in writing by emailing Amongst the Vines at firstname.lastname@example.org.
The following conditions apply:
Cancellations received more than 30 days prior check-in: deposit/all payments are fully refundable
Cancellations received between 30 days and 14 days prior check-in: 50% of total room rate is non-refundable
All cancellations received after balance has been paid: no refund available
Check-in and Check-out
Standard check-in is available from 2:00pm on the day of arrival and check-out is 11:00am on the day of your departure.
We recognise the need for flexibility and with prior arrangement will try our best to accommodate your preferred check-in/out times.
The house will be unlocked for your arrival and keys will be available inside the house. Upon check-out, keys are to be left in the same place. A 'lost key' charge of $50 will be applied if the key is not returned upon check-out.
To ensure a tranquil experience we have a no visitor policy unless prior arrangements have been made.
Unfortunately, no pets are allowed.
Amongst the Vines Deluxe Retreat is situated on the grounds of a working vineyard and you may from time to time hear tractors, harvesters, spraying, mowing, harvesting and pruning, especially if you are staying during the Vintage. None of these are intrusive and will not impact on your stay.
Ours is an organic vineyard and unfortunately, we cannot allow guests to walk through the vineyard unsupervised due to the risk of shoes and clothing spreading pests and diseases, and potentially bringing in contamination.
At Amongst the Vines Deluxe Retreat we are blessed with an abundance of bird life and native animals. It is common to see kangaroos who come over from the nearby national park, as well as koalas resting in the many gum trees on the property. We have also seen the occasional deer on the property.
In the warmer months brown and black snakes may be about and are venomous. Please consider this when you are walking around. If you see a snake- do not approach it. Keep calm and try to stay still. Snakes only react on movement and will not strike if they do not feel threatened.
Injury, Loss and Damage
No responsibility is taken for items left on the premises during your stay or after departure. Amongst the Vines Deluxe Retreat does accept liability for any injury, damage, loss of additional expenses caused directly or indirectly by events which are beyond our control.
Breakages or damages not caused by normal wear and tear will be charged to your credit card and an itemised account will be provided to you.
In the event that the property has been damaged, whether such damages are wilful or not, it is the sole and absolute discretion of the owner to enter a debit on the supplied credit card details of the guest and the guest hereby authorises Amongst the Vines Deluxe Retreat to do so. Should you soil any linen or towels to the extent that it cannot be used again, the full replacement cost will be charged to your credit card.
Smoke Free Home
Amongst the Vines Deluxe Retreat is a smoke free home and we ask that you do not smoke in the house. If you would like to smoke, please do so outside with all the windows and doors closed. An ashtray is provided in the back alfresco area for your cigarette butts. Please do not butt your cigarettes near any part of the house or throw them away as this is a potential fire risk, particularly in summer.
A fee of $ 50 for professional deodorising will be charged if smoking inside the house is evident
Total Fire Ban Days and Fire danger
Amongst the Vines Deluxe Retreat is located in the Mount Lofty Ranges District. Fire Danger Season is generally from 1st of December until 30th of April and information will be made available if the season is extended.
Weather conditions during this season and the surrounding months can include very high temperatures and drying winds resulting in declared Fire Ratings and strict total fire bans. Information is available during your stay if required and Fire Ratings for this district can be found on the CFS website.