Booking Terms and Conditions
These terms and conditions are accepted by you upon payment (deposit or in full). Please note we offer accommodation for adults only. Toddlers and children are not catered for.
Rates and Payment
Unless otherwise determined during the online booking process, a deposit of 50% of the total room rate is payable at the time of booking to secure the booking. The full balance must be received a minimum of 7 days prior to check-in.
Please note although you are booking the entire house, you must book the correct number of people staying per room. The second queen bedroom will be locked unless there is a request and payment to use the room.
The following conditions apply:
Fully refundable 30 days from booking date
50% refund for cancellations made at least 14 days before booking date
100% non refundable 7 days prior to booking date
Please contact us to discuss refunds.
Consideration of COVID - 19 Extenuating Circumstances
We understand that we are living during a time when some circumstances are completely outside our control. Should you be unable to stay with us due to an unforeseen COVID lockdown which results in a government imposed border closure and/or SA lockdown- and these circumstances did not apply at the time of your booking- we will refund the amount you have paid to us or issue a travel credit, based on preference.
Check-in and Check-out
Standard check-in is available from 2:00pm on the day of arrival and check-out is 11:00am on the day of your departure.
With prior arrangement we will try to be flexible and do our best to accommodate your preferred check in/out times.
The house will be unlocked for your arrival and keys will be available inside the house. Upon check-out, keys are to be left in the same place.
To ensure a tranquil experience we have a no visitor policy unless prior arrangements have been made. If unplanned guests do stay, there will be an additional charge of $175 per person to cover costs.
Unfortunately, no pets are allowed.
Amongst the Vines Deluxe Retreat is situated on the grounds of a working vineyard and you may from time to time hear tractors, harvesters and spraying, especially if you are staying during the Vintage. None of these are intrusive and will not impact on your stay. The bird songs are usually the loudest noise at our property!
Ours is an organic vineyard and unfortunately, we cannot allow guests to walk through the vineyard unsupervised due to the risk of shoes and clothing potentially bringing in contamination and spreading pests and diseases.
Injury, Loss and Damage
No responsibility is taken for items left on the premises during your stay or after departure. Amongst the Vines Deluxe Retreat does not accept liability for any injury, damage, loss or additional expenses caused directly or indirectly by events which are beyond our control.
Breakages or damages not caused by normal wear and tear will be charged to your credit card and an itemised account will be provided to you.
In the event that the property has been damaged, whether such damages are wilful or not, it is the sole discretion of the owner to enter a debit on the supplied credit card details of the guest and the guest hereby authorises Amongst the Vines Deluxe Retreat to do so. Should you soil any linen or towels to the extent that it cannot be used again, the full replacement cost will be charged to your credit card.
Smoke Free Home
Amongst the Vines Deluxe Retreat is a smoke free home and we ask that you do not smoke in the house. If you would like to smoke, please do so outside with all the windows and doors closed. An ashtray is provided in the back alfresco and gazebo areas for your cigarette butts. Please do not butt your cigarettes near any part of the house or throw them away as this is a potential fire risk, particularly in summer.
A fee of $ 50 for professional deodorising will be charged if smoking inside the house is evident
Total Fire Ban Days and Fire Danger
Amongst the Vines Deluxe Retreat is located in the Mount Lofty Ranges District. Fire Danger Season is generally from 1st of November until 30th of April and information will be made available if the season is extended. Adherence to fire advice and warnings issued by the SA Country Fire Service (CFS) is necessary.